Privacy Policy

Privacy Policy – New You PT & Sports Massage

Effective Date: 01/10/2025

At New You PT & Sports Massage, your privacy is essential to us. Our commitment to protecting your personal information and being transparent about its use is unwavering. This policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of information:

Personal details: name, address, phone number, email.

Health and fitness information: medical history, injuries, lifestyle details (provided by you during the consultation).

Payment details: when you pay for services.

Website data: cookies, IP addresses, and browsing behaviour on www.newyou.uk.

2. How We Use Your Information

We use your data to:

Provide personal training and sports massage services.

Design safe, effective, and personalised programmes.

Communicate with you about bookings, services, and updates.

Process payments and maintain records.

Meet legal, insurance, and safeguarding requirements.

We will never sell or rent your personal data to third parties.

3. Legal Basis for Processing

We process your data under the following lawful bases:

Contract – to deliver the services you request.

Consent – where you have agreed (e.g., to receive marketing emails).

Legal obligation – to meet insurance, safeguarding, or financial regulations.

Legitimate interest – to improve services and client experiences.

4. Data Storage and Retention

All personal data is stored securely in password-protected systems.

Training and health records are retained for up to 7 years in line with insurance requirements.

After this period, data is safely deleted or destroyed.

5. Your Rights

Under UK GDPR, you are entitled to:

Access the data we hold about you.

Request corrections to inaccurate data.

Request deletion of your data (“right to be forgotten”).

Restrict or object to processing.

Receive a copy of your data in a portable format.

Withdraw consent at any time.

To exercise your rights, please contact us:
📧 info@newyou.uk | 📞 07772 803172

6. Cookies & Website Use

Our website employs cookies to enhance your user experience and comprehend its usage. You can disable cookies in your browser settings at any time.

7. Sharing Your Data

We only share your data when necessary, for example:

With payment providers (for transactions).

We share your data with health professionals only if you provide your consent.

This applies when required by law, such as in cases of safeguarding or court orders.

8. Contact Us

If you need any clarification about this Privacy Policy or how your data is used, contact: